Well... With your business, you're doing what people ask you to. So you know what it is that they want, and that they want you to do it. But without those kinds of guidelines, sometimes you have to guess what would make someone happy. Or you know what would be good for them, and they think it isn't.

I suppose that's conflating business and personal relationships. But it sounds like they can be intertwined.

[ given what he just said about hugo. ]